Frequently Asked Questions
Everything you need to know about our international private security services.
Q1.What types of security services does Valgroup International offer?
We offer three main services: VIP Protection (personalized escort for executives, diplomats and public figures), Armored Vehicle Transport (fleet with level III and IV armoring for high-risk transfers) and Executive Transport (certified drivers for risk areas). All services are available 24/7 in 8 countries.
Q2.In which countries does Valgroup International operate?
We operate in Venezuela (Maracaibo), Colombia, Panama, Costa Rica, Ecuador, Peru, the United States (Kissimmee, FL — headquarters) and Spain. We can coordinate operations in other countries upon prior consultation.
Q3.How can I hire security services?
You can contact us via WhatsApp at +1 (321) 805-0547 (USA) or +58 414-217-6733 (Venezuela), by email at info@valgroupinc.com, or by completing the form on our contact page. We conduct a free, confidential initial assessment to determine the appropriate level of protection for your situation.
Q4.What is VIP Protection and who needs it?
VIP Protection is a personalized escort service for individuals who, due to their position or activities, may be targets of threats. It is designed for senior executives, corporate directors, political figures, diplomats, artists and public figures operating in high-risk environments.
Q5.What armor level do your vehicles have?
Our fleet includes vehicles with level III armoring (protection against 7.62mm assault rifles) and level IV (protection against higher-caliber weapons). Vehicles are selected according to the threat level assessed for each operation.
Q6.Do your drivers have security training?
Yes. All our Executive and Armored Transport drivers are certified professionals trained in high-performance driving, threat detection and evasion, tactical first aid, and anti-kidnapping protocols. All personnel undergo thorough background verification.
Q7.How quickly can a protection service be activated?
For emergencies, we can mobilize a protection team in under 2 hours in the cities where we operate. For planned services, we recommend a minimum of 48 hours notice for environmental assessment and assignment of the appropriate personnel.
Q8.Do you offer escort services for international travel?
Yes. We have protocols for international travel escorts, coordinating with our offices in each destination country. This includes airport transfers, accommodation at secure hotels, and coordination with local authorities when necessary.
Q9.How do you guarantee client confidentiality?
Absolute discretion is one of our core pillars. All our professionals sign strict non-disclosure agreements. We do not share client information with third parties under any circumstances. Our operations are conducted with the highest level of confidentiality and discretion.
Q10.Does Valgroup International have female security personnel?
Yes. We have qualified female agents for VIP protection services. This is especially relevant when the protected person prefers or requires an escort of the same gender, a common situation in diplomatic, cultural or high-profile public exposure environments.
Q11.What sets Valgroup International apart from other security companies?
We are distinguished by over 11 years of regional experience, physical presence in 8 countries, highly qualified internationally trained personnel, company-owned certified armored vehicles and a personalized service philosophy. Each client receives a tailor-made security plan.
Q12.Do you offer risk assessments before starting the service?
Yes. Every engagement begins with an intelligence and risk assessment of the client's operational environment. We analyze specific threats, routes, facilities and public exposure to design the most efficient protection plan. This initial assessment is included in the service.
Q13.Are you available on holidays and weekends?
Yes. We operate 365 days a year, 24 hours a day. Security threats do not follow a schedule, and neither do our teams. We maintain rotating shifts and a permanently active coordination center.
Q14.Can you protect facilities or corporate events?
Yes. In addition to personal protection, we provide security for facilities, private events and high-profile corporate functions. This includes prior venue assessment, access control, emergency coordination, and the presence of undercover or uniformed agents as appropriate.
Q15.How is Valgroup International's personnel certified and trained?
Our personnel participate in ongoing training that includes close protection tactics, weapons handling, tactical medicine, surveillance detection, and offensive and defensive driving. We work with internationally certified instructors and update our protocols in accordance with global industry standards.
Have another question?
Our team is available 24/7 to answer any question confidentially.
